Service Policy
This Service Policy describes how Wasooli ("Wasooli", "we", "our", or "us") delivers the Wasooli mobile application, website, and related offerings. It should be read together with our Terms & Conditions, Privacy Policy, and Refund Policy.
1. What we offer
Wasooli provides practical tools and support around contracts and payments, including:
- Wasooli app: create and manage contracts, schedules, reminders, and related features depending on your subscription plan.
- Professional services: such as contract drafting, contract review, payment-recovery consultations, onboarding help, workshops, or retainers where we advertise them.
Wasooli is not a law firm. We do not provide formal legal representation. Nothing we deliver is a substitute for advice from a qualified lawyer in your jurisdiction where that is required.
2. How services are delivered
- App: available on the platforms we publish to. Features, limits, and trials follow the plan and product configuration in effect when you subscribe or upgrade.
- Website enquiries: you may contact us via forms, email, or WhatsApp. We aim to respond within the timeframe stated on our website (for example, within one business day for general enquiries, unless we tell you otherwise).
- Professional services: scope, deliverables, price, and timeline are confirmed with you before or as work begins (for example after we review your request). Deliverables may be documents, summaries, consultation notes, or similar, as agreed.
3. Eligible use and your responsibilities
You agree to:
- Provide accurate, lawful information.
- Use the Services only for lawful purposes and in line with our Terms.
- Maintain the security of your account credentials where applicable.
- Not misuse reminders, messaging, or integrations (including spam or harassment).
4. Plans, limits, and features
Subscription tiers in the app may include limits on the number of contracts and access to optional features (for example notifications, exports, or verification). We may update plans, packaging, or feature availability; where changes materially affect paying subscribers, we will use reasonable efforts to communicate them in advance as described in our Terms or in-app notices.
5. Integrations and messaging
Some features rely on third-party providers (such as hosting, email, analytics, or messaging channels). Availability of those channels can depend on the third party, your device, and your settings. We do not guarantee uninterrupted delivery of third-party services.
6. Service changes and interruptions
We strive to keep the Services available. Maintenance, upgrades, outages, force majeure, or dependence on suppliers may cause temporary interruptions. We may modify, suspend, or discontinue parts of the Services where we have a legitimate reason (for example security, compliance, or product changes), consistent with our Terms.
7. Geographic focus
We primarily support users in Pakistan and the United Arab Emirates. Users elsewhere may still use some Services; we will flag limitations where jurisdiction-specific advice or templates are involved.
8. Support and complaints
For questions about service delivery, billing, or this policy, contact us at info@wasooli.app or via the WhatsApp number shown on our website. Use a clear subject line (for example: "Service Policy") so we can route your message.
9. Updates
We may revise this Service Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Services after an update constitutes your acceptance of the revised policy unless applicable law requires otherwise.
10. Contact
Email: info@wasooli.app
(Subject: Service Policy)